BPM is a comprehensive methodology that can help design and maintains every aspect of any organization together with the sole reason for meeting and exceeding their customer’s needs and wants both effectively and efficiently. BPM tries to continuously enhance the business processes in either incremental steps or with radical changes.
BPM is a mix of these power tools (and some more) improving the business to document, understand, measure and increase their business processes. BPM help to create well documented and streamlined processes, which can be important to ensure consistency, traceability and concentration towards shared strategy and performance goals.
Due to the different origins, skill sets and backgrounds of a “typical” BPM and “typical” Lean Six Sigma practitioner, there are several deployment facts working against both methodologies:
1. Lack of know-how of each and every other: Most BPM teams and BPM Software Companies know very little about Lean Six Sigma and viceversa. BPM traditionally has been used and deployed for an information technology effort. LSS has been considered an operational tool for manufacturing and / or back-office processes, not software development.
2. BPM is almost all the time accompanied by a business-wide software tool, and needs an application vendor on a periodical grounds for training, new releases, tech support, etc.
3. BPM is often deployed as gestion des risques or from higher up management levels. 4. Six Sigma and Lean happen to be typically manufacturing efforts; and a lot recently operations management directives. Like a foot note, some of the most successful Six Sigma deployments were executive management mandates (Motorola, Allied, Bank of America, to mention a number of).
5. Six Sigma tools do not have a sizable technology foot print, with software requirements mostly at several of the organization’s desktops. Its deployment is generally driven in the beginning by consulting organizations then passes to internal resources (a course Office is really a typical modus operandi).
6. Neither BPM nor Lean Six Sigma specialist is traditional a big difference and Integration Management expert or trained specialist. This data vacuum causes hiccups inside the deployment and acceptance of either methodology with the stakeholders.
7. Neither BPM nor Six Sigma have an integrated data collection tool, creating always a delay in data gathering which hampers a fast deployment and execution. Both depend upon a third party layer to execute data gathering and data readying for analysis.
BPM tools are amazing in creating business interactions and communications models, mapping processes and workflows, as well as capturing key metrics and resources connected to those processes. However, many BPM teams find it hard to understand which processes will be the priority for that business and which defects are definitely the most important to resolve for just about any given process. BPM lacks of quantitative ranking methods and statistical tools to prove significance. Teams sometimes use several “hunches” and past experiences to determine how prioritize design and implementation strategies for new or improved processes. LSS has much to offer BPM teams in this area – through tools like Failure Mode Effect Analysis (FMEA), risk prioritization index and Value Stream Mapping (VSM). So, conceptually, BPM and LSS should be a great fit.
BPM is yet another thin methodology to check the sustainability associated with a process change after implementation of such changes. Once process changes happen to be deployed, a task is closed and also the consultant systems analyst goes home, or starts a whole new project. Tools like statistical process control and non-existent inside the BPM tool set, leaving the operational leadership with (maybe) a great deal of reports, at best real-time. LSS offers via SPC, an abundance of proven and robust tools specifically tailored to particular quantitative variables; built to monitor stability, trending and within control operational status.
BPM tools enables storage of key data and key metrics for the different artifacts that are created and utilized in a project. However, is not going to allow for a robust statistical analysis of the data. In fact, most of the BPM data stores are for easy figures (such as an average), curtailing itself to get a more accurate data analysis, like hypothesis testing or even a regression model to forecast future process performance. And also the few software tools built with discrete or 58dexepky Carlo simulators are rarely deployed.
Obviously and answer to its success, LSS tackles specific defects in a specific list of operations inside a specific business process. This strategy is very effective in eliminating defects. However, in general LSS lacks of a great deal of enterprise-wide view of the corporation strategy, objective and goals, its actors along with the organization surroundings. It is really an area where BPM carries a very strong showing. So, conceptually, BPM and LSS must be an incredible fit.
Lean Six Sigma also falls short when tries to incorporate tools for computer automation and information technology designs (both vital is almost all of our business processes with higher integration and automation). BPM lends a helpful hand with use cases, event modeling, business class models, subtype and package models. Conceptually, again BPM and LSS must be an incredible fit.
It will become very apparent that Six Sigma Lean and Business Process Management (BPM) neither can stand alone. Organizations that master the integration of both may have a greater rate of financial success when building and implementing process to take any organization to get a closer amount of customer care and global competition.
BPM or LSS will not consider Change nor Integration Management or any of its derivatives when communicating changes on their stakeholders and a lot less for their customers. These important aspects of getting in to the changes and managing smooth transitions and changes are not considered in any way in any project plan, or are still for the assumed understanding of the project manager.
The final portion of this paper will present actionable suggestions to both BPM and Six Sigma practitioners to counter any natural resistance to change that may typically emerge from any organization when facing changes.